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Customer Care > Developer FAQ
Who is Voxeo?
Voxeo has deployed a managed, nationwide network for the creation of
Internet-based phone applications, along with a powerful suite of
tools and resources for the creation of those applications. We've
made it as easy as possible for web developers to create and deploy
phone-enabled applications for an existing market of 1.5 billion
telephones. Voxeo is now a unit within Aspect Software.
What can I find at this website?
Here, you'll find everything you need to create
and test your first phone application in less than an hour. This
includes tutorials, open source applications,
specs for CCXML and VoiceXML, access to support at the Aspect Customer Care Center, and more.
How do I create phone applications?
Currently, you use technologies like Java, Python or Ruby to
create web applications for traditional web browsers via HTML. We
make it just as easy to create web applications for telephones,
using phone markup languages such as VoiceXML and CCXML.
What are phone markup languages?
HTML is a markup language that describes the presentation
of a visual page: where to place images, how to display text
and what URL to go to when a user clicks on a link. Phone markup
languages describe the presentation of a phone call: when to
answer the phone, what audio prompts to play, and what URL to
go to when a caller presses a button on their telephone or
speaks a keyword.
What is VoiceXML?
VoiceXML is a standard phone markup language that can be used for voice
applications that provide phone access to content and
information. With VoiceXML, specially developed web sites
can respond to inbound calls using text-to-speech, audio
prompts, and commands spoken by the caller.
How much does it cost to deploy an application with Voxeo Corporation?
To members of our developer community, testing and initial trials
of applications are free on our network.
How do I deploy an application with Voxeo Corporation?
Through simple web-based provisioning, you'll be given your own
unique phone number for testing your applications. You simply 'map'
a phone number to a URL that has your application, and you're ready to go.
What kind of applications can be built?
You'll find a number of open source sample applications on
our site written using a variety of web technologies. These
include a call center, store locator, follow-me find-me,
voicemail, message broadcast and digits to find a name.
I tried to create and deploy an IVR app before, and it was
a nightmare. How is the Voxeo system different?
In one word, simplicity. Voxeo has designed everything to
hide the complexity of application creation and deployment
from the developer. Our platform is based on a web model, not CTI,
so the nightmarishly intricate details of voice cards,
application programming interfaces (APIs), circuit provisioning
and hardware configuration are hidden behind high-level standardized mark-up
languages such as CCXML, VoiceXML and simple web based deployment.
Do you offer support?
Yes! Voxeo offers free 24x7 for our community
through the Aspect Customer Care Center,
our online knowledge, collaboration, and technical support site.
We also offer the experience that comes from being founded by a group
of experts who have been creating & deploying Phone+Web applications
for over 15 years. We're here to make it simple for others to
leverage that experience to create and deploy their own phone applications.
Additional Information
If you have questions not covered in this FAQ, please contact us at one of
the following addresses.
Technical Support Questions
Aspect Customer Care Center
Business Development and Sales
[email protected]
Company Info and Press Inquiries
[email protected]
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